Question Where does this store ship from?
AnswerAll orders are shipped from Melbourne, Australia. Orders are processed in the order that they are received, with a processing time of 5-10 business days before delivery times. In the unlikely event there is an issue with your order, we will contact you within 48 hours.

Shipping costs and expected turnaround times can be found on the Shipping Information page. Items will not be shipped until full payment has been received.

Question How do I place an order?
AnswerIn-Stock Items: Please add the items to your shopping cart, and pay securely at checkout using credit/debit card (processed using the Square payment gateway) or PayPal.

Custom-Made Items: As of June 2020, Celestial Closet will no longer be accepting requests for custom-made headpieces as the millinery section of the business will be continuing in a limited capacity due to a permanent change in business direction. Requests for custom colourways of existing jewellery designs or custom-made acrylic and wood jewellery are currently not available.

Question What payment methods do you accept?
AnswerPayment can be made by credit or debit card or PayPal on our website. Credit and debit cards are processed using the Square payment gateway.

We also are pleased to offer Afterpay as an alternative payment method for online customers wishing to pay in installments. Read more about how Afterpay works here. For the full Afterpay terms of service, please view the Afterpay Terms and Conditions.

Question The item I want to buy is sold out. Will you be re-releasing that style?
AnswerOur jewellery is made in small batches by one person, to keep pieces limited edition. Previous collections may continue to be released in restocks in small quantities. Previous pieces may be made available for pre-order if enough customer enquiries are received.
Question What events will Celestial Closet be at next?
AnswerPlease see our Events & Workshops page.