Do you accept returns or exchanges?
For health and hygiene reasons, returns cannot be accepted unless an item is faulty. If the item is broken or faulty on arrival, please email [email protected] within 3 days of receipt of the parcel.
A return shipping address will be provided for you to send the item/s back (paid for by you). Items must be sent back to Celestial Closet using a tracked shipping method, preferably in the original shipping box. On receipt of the item, the item condition will be assessed, and I will send a replacement item (if stock permits) or repair the original item, which will then be shipped back to you at no additional cost. Items must be unworn and unopened, in their original packaging for a return to be accepted.
Please note that colour differences are not considered a fault. Returns and exchanges are not accepted for change of mind or minor colour alterations – please keep this in mind before purchasing.
What payment methods do you offer?
Payment can be made by credit or debit card or PayPal. Credit and debit cards are processed using the Square payment gateway.
Afterpay is also available as an alternative payment method for online customers wishing to pay in installments. Read more about how Afterpay works here. For the full Afterpay terms of service, please view the Afterpay Terms and Conditions.
The item I want to buy is sold out. Will you be re-releasing that style?
I make my art wearables in small batches, to keep pieces limited edition. Previous collections may continue to be released in restocks in small quantities, until they are retired. Some pieces are one-off due to special materials or findings that are no longer available, these will be clearly marked in the listing.
Why do you offer pre-orders?
Most new collections are offered as pre-orders, to prevent the unnecessary wastage of materials and findings and to minimise the excess stock taking up space in my workspace! Sometimes it’s hard to know whether a design will sell well or not when it is released, so pre-orders mean that I’ll only make enough of a design to fulfil orders (and maybe a few extras) with the materials I have. It’s also a way of ensuring my customers don’t miss out on the items or colourways that they had their heart set on, and helps me manage my workload so I’m not overworked (I am one lady with one pair of hands!)
Can you help me with designing and producing laser cut jewellery, or cut my designs for me?
Zaphod (my laser cutter) is only a small laser cutting machine – so at the moment I’m unable to offer this service, as Zaphod is busy enough cutting my own designs! I also work full time – 40 hours a week – in my primary job and am only running Celestial Closet in the time I have available to do so. I offer some tips and tricks on my Instagram about my #lasercuttinglife and give some insight into how I work, so other makers can get started with laser cutting!