Question How do I place an order?
AnswerIn-Stock Items: Please add the items to your shopping cart, and pay securely at checkout using credit/debit card (processed using the Stripe gateway) or PayPal.

Custom-Made Items: Please contact us to request a custom-made piece. Every customer is unique and we will consult via email and/or phone to design a piece especially for you. Once a design has been agreed upon, an invoice will be sent. A minimum 50% deposit is required prior to any work commencing on a custom made piece, with the balance to be paid prior to pickup or delivery. This deposit covers material costs and secures your agreed deadline. You will be sent progress photos at various stages during the construction, for approval, and minor changes only will be permitted.

Question What is the turnaround time for custom made items?
AnswerMade-to-order pieces can take between 2-4 weeks to create, depending on complexity.
If you need an item for a specific event or by a specific date, please contact us at least 4 weeks prior to the event to ensure we can create and deliver your items on time.

This store is owned and operated by a single person, Christine Amanda, who creates every piece by hand. Commission spaces are limited. Rush orders may be possible dependent on her current schedule, a 15% rush order surcharge will apply.

Question The item I want to buy is sold out. Will you be re-releasing that style?
AnswerSome items are one-off in nature due to using unique/vintage materials, these will be clearly marked in the listing. Other items may be able to be reproduced depending on availability of materials. Often styles can be made in alternative colourways, these will be noted in the listing. Please contact us to request a custom made piece.
Question Where does this store ship from?
AnswerAll orders are shipped from Melbourne, Australia. Orders are processed daily from Monday-Friday in the order that they are received. Items will be shipped within 2 business days from receipt of payment, Monday to Friday. In the unlikely event there is an issue with your order, we will contact you within 48 hours.

Shipping costs and expected turnaround times can be found on the Shipping Information page. Items will not be shipped until full payment has been received.

Pickup of items in-person is welcome for customers located in Melbourne, and items can also be collected in-person at our market events. Please select “In-Person Collection” at checkout.

Question What payment methods do you accept?
AnswerPayment can be made by credit or debit card or PayPal on our website. Credit and debit cards are processed using the Square payment gateway.

We also are pleased to offer Afterpay as an alternative payment method for online customers wishing to pay in installments. Read more about how Afterpay works here. For the full Afterpay terms of service, please view the Afterpay Terms and Conditions.

Question Can I try on a piece in-person?
AnswerCelestial Closet aims to exhibit at a few local events each year, mainly in Melbourne, and sometimes interstate, and you are welcome to visit our table and try on a piece at our trading events.
Question What events will Celestial Closet be at next?
AnswerPlease see our Events page.