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FAQ

Do you accept returns or exchanges?

For health and hygiene reasons, returns cannot be accepted unless an item is faulty. If the item is broken or faulty on arrival, please email orders@celestialcloset.com within 3 days of receipt of the parcel.

A return shipping address will be provided for you to send the item/s back (paid for by you). Items must be sent back to Celestial Closet using a tracked shipping method, preferably in the original shipping box. On receipt of the item, the item condition will be assessed, and I will send a replacement item (if stock permits) or repair the original item, which will then be shipped back to you at no additional cost. Items must be unworn and unopened, in their original packaging for a return to be accepted.

Please note that colour differences are not considered a fault. Returns and exchanges are not accepted for change of mind or minor colour alterations – please keep this in mind before purchasing.

What payment methods do you offer?

Payment can be made by credit or debit card, or PayPal. Credit and debit cards are processed using the Square payment gateway.
Afterpay is also available as an alternative payment method for online customers wishing to pay in installments. For the full Afterpay terms and conditions, please view the Afterpay Terms of Service.

The item I want to buy is sold out. Will you be re-releasing that style?

I make my magical wearables in small batches, to keep pieces limited edition. Previous collections may continue to be released in restocks in small quantities, until they are retired. Some pieces are one-off in nature due to special materials or findings that are no longer available, these will be clearly marked in the listing.

Recycled wearables are all one-of-a-kind due to the unique patterns and textures that occur during the material pressing process.

Why are some pieces only available as pre-orders?

Most new collections are offered as pre-orders, to prevent the unnecessary wastage of materials and findings and to minimise the excess stock taking up space in my workspace!

Sometimes it’s hard to know whether a design will be well received or not when it is released, so pre-orders mean that I’ll only make enough of a design to based on the number of orders received (and maybe a few extras) with the materials I have.

It’s also a way of ensuring my customers don’t miss out on the items or colourways that they had their heart set on, and helps me manage my workload so I’m not overworked (I had a hand injury during 2020 that put me out of action for three months, directly caused by my jewellery making!)

Can you help me with designing and producing laser cut jewellery, or cut custom designs for me?

Zaphod (my laser cutter) is only a small laser cutting machine – so at the moment I’m unable to offer this service, as Zaphod is busy enough cutting my own designs!

I also work full time – 40 hours a week – in my primary job and am only running Celestial Closet in the time I have available to do so. I offer some tips and tricks on my Instagram about my #lasercuttinglife and give some insight into how I work, so other makers can get started with laser cutting!

Do you have any stockists/offer wholesale quantities?

Celestial Closet wearables are currently available in-store at in.cube8r gallery and emporium, 321 Smith Street, Fitzroy 3065 and also available through the in.cube8r Online Store

I am always on the lookout for new stockists – please send a message through via the website Contact Form and I’ll be in touch with further details.