Celestial Closet

FAQ

Ordering and Payment

How do I place an order?
In-Stock Items: Please add the items to your shopping cart, and pay securely at checkout using credit/debit card (processed using Stripe) or PayPal.

Custom-Made Items: Please contact us via the website form or email custommade@celestialcloset.com to request a custom-made piece. Every customer is unique and we will consult via email to design a piece especially for you. Once a design has been agreed upon, an invoice will be sent, and a 50% deposit is required prior to any work commencing on a custom made piece. You will be sent progress photos at various stages during the construction, for approval, and minor changes only will be permitted.

What is the turnaround time for custom-made items?
Made-to-order pieces can take between 2-4 weeks to create, depending on complexity.
If you need an item for a specific event or by a specific date, please contact us at least 4 weeks prior to the event to ensure we can create and deliver your items on time.

The item I want to buy is sold out. Will you be re-releasing that style?
Some items are one-off in nature due to using unique/vintage materials, these will be clearly marked in the listing. Other items may be able to be reproduced depending on availability of materials. Often styles can be made in alternative colourways, these will be noted in the listing. Please contact us to request a custom made piece.

Where does this store ship from?
All orders are shipped from Melbourne, Australia. Orders are processed daily from Monday-Friday in the order that they are received. Items will be shipped within 2 business days from receipt of payment, Monday to Friday. In the unlikely event there is an issue with your order, we will contact you within 48 hours.

Shipping costs and expected turnaround times can be found on the Shipping Information page. Items will not be shipped until full payment has been received.

What payment methods do you accept?
Payment can be made by credit or debit card, or via PayPal at the checkout. Credit and debit cards are processed using the Stripe secure payment gateway.


Are headbands offered in custom sizes?
We understand that headbands sometimes can cause pressure against the sides of the head. The headbands used in our headpieces are one size fits most. Additional information in the listing will state whether the headband is made of plastic or metal, and how the headband is to be worn.

For extra-large and sensitive heads, flexible rubber/wired headbands can be requested upon prior arrangement, for an extra fee, dependent on availability.

How do I attach the headpiece securely to my head?
For smaller, lighter headpieces attached to a headband, it is suggested to pin the headband or combs with two bobby pins behind the ears in a criss cross shape.

The larger, heavier styles of headpieces will have one or two combs pre-attached: either a single comb at the top of the headband, or two smaller combs that sit behind the ears. Some styles may also have hat elastic attached for added support behind the head. Depending on what hairstyle you are wearing the piece with, we can consult with you to provide you with the best attachment option.

How do I store my headpiece when I'm not wearing it?
To ensure your piece stays looking lovely, please store it out of direct sunlight in a cool place, either in its original shipping box with tissue paper for padding, or pinned on a styrofoam head out of direct sunlight if you'd like it on display.

Please avoid getting your headpiece wet, and avoid leaving it in a hot car or exposed to high temperatures, this may distort the shaping of the materials, or cause damage to paints and finishes used on the piece.

Sizing and Care


Events and Conventions

Can I try on a headpiece from your shop in-person?

Celestial Closet will be exhibiting at the following events in 2017, where you are welcome to try on any pieces available at the stall:

A few more markets and events in Melbourne are pending confirmation for late 2017. Please see the Events page for details regarding upcoming events.