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FAQ

How do I place an order?
In-Stock Items: Please add the items to your shopping cart, and pay securely at checkout using credit/debit card (processed using the Stripe gateway) or PayPal.

Custom-Made Items: Please contact us to request a custom-made piece. Every customer is unique and we will consult via email and phone to design a piece especially for you. Once a design has been agreed upon, an invoice will be sent, and a minimum 50% deposit is required prior to any work commencing on a custom made piece, with the balance to be paid prior to pickup or delivery. You will be sent progress photos at various stages during the construction, for approval, and minor changes only will be permitted.

What is the turnaround time for custom-made items?
Made-to-order pieces can take between 2-4 weeks to create, depending on complexity.
If you need an item for a specific event or by a specific date, please contact us at least 4 weeks prior to the event to ensure we can create and deliver your items on time.

This store is owned and operated by a single person, Christine Amanda, who creates every piece by hand using traditional and modern millinery processes. Rush orders may be possible dependent on her current schedule, a 15% rush order surcharge will apply.

The item I want to buy is sold out. Will you be re-releasing that style?
Some items are one-off in nature due to using unique/vintage materials, these will be clearly marked in the listing. Other items may be able to be reproduced depending on availability of materials. Often styles can be made in alternative colourways, these will be noted in the listing. Please contact us to request a custom made piece.

Where does this store ship from?
All orders are shipped from Melbourne, Australia. Orders are processed daily from Monday-Friday in the order that they are received. Items will be shipped within 2 business days from receipt of payment, Monday to Friday. In the unlikely event there is an issue with your order, we will contact you within 48 hours.

Shipping costs and expected turnaround times can be found on the Shipping Information page. Items will not be shipped until full payment has been received.

What payment methods do you accept?
Payment can be made by credit or debit card, or via PayPal at the checkout. Credit and debit cards are processed using the Stripe secure payment gateway.

Can I try on a headpiece from your shop in-person?
Celestial Closet aims to exhibit at a few local events each year, mainly in Melbourne, and sometimes interstate, and you are welcome to visit our table and try on a piece at our trading events.

Where can I find your stall next?
Please see our Events page.