Current order processing time is 5-7 business days

FAQs and Shipping Information

FAQs and Shipping Information

All orders are shipped from Celestial Closet in Melbourne, Australia.

CURRENT ORDER PROCESSING TIME:
3-5 business days (in-stock items only)
4-6 weeks (pre-order items)

A tracking number will be provided via email once your parcel is booked for the post. In the unlikely event there is an issue with your order, or if I require you to confirm address details, I will contact you via email within 48 hours.

SHIPPING INFORMATION (AUSTRALIA)

All Australian orders are sent via Australia Post (tracked postage via the Australia Post network).

Orders weighing under 500 grams (most orders including jewellery only) will be marked as Authority to Leave to assist couriers with covid safe, contactless delivery procedures. Orders including larger items such as wall art, home decor or objects may require a signature on delivery.

Regional or rural orders may take 2-3 days longer than the below times to reach your location.

Estimated Delivery Times

  • Australia Post Standard (Tracked Shipping) 3-14 business days, depending on location
  • Australia Post Express (Tracked Shipping) 1-10 business days, depending on location

Please note that selecting the Express Post option determines the delivery speed only, and not the priority of your order. All orders are processed in the order which they are received.

SHIPPING INFORMATION (INTERNATIONAL)

All international orders are sent via Australia Post, with a choice of Standard or Express postage speeds.

Celestial Closet is currently shipping to New Zealand, USA, Canada, Singapore, South Korea, Ireland and the UK via celestialcloset.com. Please note the minimum order value for orders to the UK is $260 AUD due to current British taxation regulations as a result of Brexit.

Estimated Delivery Times:

  • Australia Post International Standard (Tracked)
    New Zealand 8-12 business days
    All other international destinations 10-15 business days
  • Australia Post International Express (Tracked)
    New Zealand 4-8 business days
    All other international destinations 6-10 business days
  • If your country is not listed above, please contact Celestial Closet to determine if we are able to post legally and safely to your location.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility and Celestial Closet is not liable for the payment of duties, customs fees or import fees. Celestial Closet will not falsify customs forms to avoid taxes and duties. Please check with your country’s customs office to determine what your additional costs will be prior to purchasing.

RETURNS AND EXCHANGES

For health and hygiene reasons, returns cannot be accepted unless an item is faulty. If the item is broken or faulty on arrival, please email orders@celestialcloset.com within 3 days of receipt of the parcel.

A return shipping address will be provided for you to send the item/s back (paid for by you). Items must be sent back to Celestial Closet using a tracked shipping method, preferably in the original shipping box. On receipt of the item, the item condition will be assessed, and I will send a replacement item (if stock permits) or repair the original item, which will then be shipped back to you at no additional cost. Items must be unworn and unopened, in their original packaging for a return to be accepted.

Please note that colour differences are not considered a fault. Returns and exchanges are not accepted for change of mind or minor colour alterations – please keep this in mind before purchasing.

WHAT PAYMENT METHODS DO YOU OFFER?

Payment can be made by credit or debit card, or PayPal. Credit and debit cards are processed using the Square payment gateway.

All transactions are processed in Australian Dollars (AUD).

Eligible customers can choose to pay in 4 instalments with PayPal Pay in 4 on orders over $30.00 AUD. Please refer to the PayPal Pay in 4 terms and conditions for further information on this service.

THE ITEM I WANT TO BUY IS SOLD OUT. WILL YOU BE RESTOCKING?

I make my magical wearables in small batches, and have always been a one-lady operation. Due to my ongoing chronic illness as of mid-2022 thanks to long covid, it is no longer feasible for me to continually keep every design I’ve ever made in stock.

Most new collections will be released as capped pre-orders to help me with managing my energy levels and workload, extra quantities will be released after all pre-orders have shipped, and may also be made available via my retail stockists.

Older designs that are still visible on the website may receive a re-release in the future, the best way to be notified of these restocks is by subscribing to the Celestial Closet email newsletter.

Some pieces are one-off in nature due to special limited edition materials or jewellery findings that are no longer available, these will be clearly marked in the listing.

Recycled wearables are all one-of-a-kind due to the unique patterns and textures that occur during the material pressing process.

DO YOU DO CUSTOM LASER CUTTING PROJECTS?

As of March 2023, I am taking on limited medium to large laser cutting projects, including business signage and bespoke market stall/retail displays for other small businesses. I am also able to assist other jewellery designers and makers working with acrylic and wood with laser cutting jobs, dependent on my availability.

Please view the Bespoke Laser Cutting information page for more information on my requirements for custom laser cutting projects. Unless I am designing bespoke signage or displays for you, I will require laser-ready vector artworks in AI or SVG format.

I am unable to offer customisation or personalisation of existing Celestial Closet jewellery and wearable art designs, with the exception of swapping earring findings or necklace chains to another type of metal (such as gold tone > silver tone stainless steel, or stainless steel > titanium)

HOW CAN I GET STARTED WITH LASER CUTTING AND DESIGN?

I offer some tips and tricks on my Instagram about my #lasercuttinglife and give some insight into how I work, so other makers can get started with laser cutting, and plan to commence some live streaming content over on my Twitch and YouTube channels, as well as paid content on Ko-fi later in 2023.

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