Items are shipped from Melbourne, Australia.
Brooches and jewellery are packaged in sturdy cardboard shipping boxes for protection in transit, padded with tissue paper, and the shipping box may be wrapped in recycled bubble wrap on the outside for additional protection. Headpieces are packaged in a hat box to suit the size and shape of the item, and an outer shipping box which may be recycled. We strive to re-use packaging where we can to minimise our environmental impact.
Orders for in-stock items are processed in the order that they are received, and will take between 5-10 business days to ship – all our packing, labelling and shipping is done by one person! Please refer to individual regional information below to review estimated delivery timeframes for your location. Please note shipping times may increase during shop holiday periods or event trading periods.
Pre-order items will ship once production has been completed, in the order they are received. The estimated fulfilment time for pre-order items is 3-4 weeks. Pre-order items are clearly marked in the product title.
If an order contains one or more pre-order items, the entire order will be held until the pre-order items are ready for dispatch.
Celestial Closet is not liable for any lost or stolen packages, or packages delayed in transit.
Please note that once an item has been dispatched we are unable to request redirection to another location, so please ensure your shipping address is entered correctly at checkout. Celestial Closet is not liable for an incorrect delivery address being supplied at the time of purchase. If a parcel is returned to Celestial Closet due to an incorrect address being supplied, the costs associated with correcting the address and re-shipping the item are the responsibility of the buyer.
Within Australia, items are shipped via the following providers:
Tracked delivery method. Please note that we are unable to ship to PO Boxes, Parcel Lockers or Parcel Collect locations for Sendle parcels. All orders including a headpiece require a signature on delivery. [UPDATE – as of 18 March 2020 until further notice, Sendle will be leaving all parcels as Authority to Leave while COVID-19 precautions remain enforced to minimise contact.]
For orders within VIC – postage starts from $8.45 AUD for orders up to 500 grams.
For all other states – postage starts from $10.00 AUD for orders up to 500 grams.
Additional costs may apply for regional and rural areas for Sendle orders.
Once shipped, a Sendle reference number will be received, where you will be able to track the progress of your delivery here: Sendle Online Tracking
Tracked delivery method. Best shipping method for rural and regional locations. Most jewellery items will be sent in a small box packed in a satchel to protect from the weather, with pricing starting from $10.50 AUD. [UPDATE – as of 18 March 2020 until further notice, Australia Post will be leaving some parcels as Authority to Leave while COVID-19 precautions remain enforced to minimise contact.]
Once shipped, an Australia Post reference number will be received, where you will be able to track the progress of your delivery: Australia Post Online Tracking
Cost is calculated by weight, plus shipping and handling charges. The expected delivery timeframe can vary based on your location, but is usually 2-12 days to most Australian locations.
For rural or regional areas, please allow 2-3 extra days for deliveries to reach your location.
Free shipping applies for all orders above $150.00, these parcels will be sent via the cheapest tracked shipping method for your location (2-12 days).
We currently offer tracked international shipping to New Zealand, USA and Canada, and the UK, via Sendle’s International delivery service. Once shipped, a Sendle reference number will be received, where you will be able to track the progress of your delivery here: Sendle Online Tracking
Estimated delivery to New Zealand is 4-6 business days.
Estimated delivery to USA, Canada and the UK is 8-15 business days.
[UPDATE – as of 18th March 2020, we cannot guarantee international delivery timeframes due to the current COVID-19 global pandemic. Please refer to your tracking link for the most up to date information]
For jewellery, shipping starts from $19.95 AUD for up to 500 grams (approx 5-6 brooches or pairs of earrings).
Headpiece shipping is calculated according to weight.
A signature on delivery is required; please ensure there is someone present at the delivery address during business hours.
If your country is not available, please contact us to request a shipping quote for your country and so we can check we are able to ship goods to your destination.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility and Celestial Closet is not liable for the payment of duties, customs fees or import fees. Please check with your country’s customs office to determine what your additional costs will be prior to purchasing.