All orders are shipped from Celestial Closet in Melbourne, Australia.
The current processing time for orders is up to 3-4 business days prior to shipping.
A tracking number will be provided via email once your parcel is booked for the post. In the unlikely event there is an issue with your order, or if I require you to confirm or clarify address details, I will contact you via email within 48 hours.
All wearables are packaged in sturdy cardboard shipping boxes for protection in transit, padded with acid-free tissue paper. The shipping box may be wrapped in reclaimed bubble wrap on the outside for additional protection, particularly on international orders. Jewellery packages are enclosed in a home compostable or biodegradable shipping satchel for protection from the weather, and now come with compostable shipping labels on the outside.
Larger items including home decor pieces and wall hangings are packaged in a large outer shipping box, which may be recycled. To minimise environmental impact, recycled fillers and padding including reclaimed bubble wrap, foam, or tissue paper may be used to protect the precious pieces inside the box. All clear tape used is biodegradable tape from BioGone Packaging.
Pre-order items will ship once production has been completed, in the order they are received. The turnaround time for pre-order items prior to shipping is typically 3-4 weeks from the date of the order. Pre-order items are clearly marked in the product name and description with an estimated shipping date.
If an order contains one or more pre-order items, the entire order will be held until the pre-order items are ready for dispatch.
Celestial Closet will not be liable for any lost or stolen packages, or packages delayed in transit once they have left the studio. We do our best to follow up with our delivery providers, in the event that a parcel is not received by the expected delivery date. In the event that a parcel is declared lost, orders will be addressed on a case-by-case basis following investigation by the postal/courier companies and items will be replaced with equivalent items if still available, or items of equal value.
Please note that once a parcel has been dispatched, we are unable to request redirection to another location, so please ensure your shipping address is entered correctly at checkout.
Celestial Closet is not liable for an incorrect delivery address being supplied at the time of purchase. If a parcel is returned to Celestial Closet due to an incorrect address being supplied, the costs associated with correcting the address and re-shipping the item are the responsibility of the buyer.