Celestial Closet ships from Melbourne, Australia.
[UPDATE – as of 18 March 2020 until further notice, all postal providers will be leaving all parcels as Authority to Leave while COVID-19 precautions remain enforced to minimise contact.]

Australia

Sendle
Tracked courier delivery method via various Australian courier networks. Please note that we are unable to ship to PO Boxes, Parcel Lockers or Parcel Collect locations for Sendle parcels.

  • For orders within VIC – postage starts from $6.95 AUD. Delivery is usually within 1-4 business days.
  • For all other Australian states – postage starts from $8.50 AUD. Delivery is usually within 2-7 business days.
  • Additional costs may apply for orders sent to regional and rural areas. It is advised to select Australia Post if located in a regional or rural location.
  • Once shipped, a Sendle reference number will be received, where you will be able to track the progress of your delivery: Sendle Online Tracking

Australia Post – Standard
Tracked delivery method via the Australia Post network. Best shipping method for rural and regional locations. PO Box and Parcel Locker/Parcel Collect delivery available.

  • Pricing starts from $10.00 AUD. Estimated delivery is 2-14 days to most Australian locations.
  • Once shipped, an Australia Post reference number will be received, where you will be able to track the progress of your delivery: Australia Post Online Tracking
  • For rural or regional areas, please allow 2-3 extra days for deliveries to reach your location.

Australia Post – Express
Tracked delivery method via the Australia Post network. Best shipping method for rural and regional locations. PO Box and Parcel Locker/Parcel Collect delivery available.

  • Pricing starts from $13.00 AUD. Estimated delivery is 1-7 days to most Australian locations.
  • Once shipped, an Australia Post reference number will be received, where you will be able to track the progress of your delivery: Australia Post Online Tracking
  • For rural or regional areas, please allow 2-3 extra days for deliveries to reach your location.

Free Australian Shipping
Free shipping applies for all AU orders above $150.00, these parcels will be sent via the most economical tracked shipping method for your location (2-14 days).

International

We currently offer international shipping to New Zealand, USA/Canada and UK/Ireland.
Please note that some international parcels are taking up to 8 weeks to arrive due to the current global pandemic. For an expedited shipping service, please choose UPS Express Saver which is a premium courier service.

Sendle
Tracked economy international delivery method via various international courier networks. Please note that we are unable to ship to PO Boxes, Parcel Lockers or Parcel Collect locations for Sendle parcels.

  • New Zealand – postage starts from $15.45 AUD. Estimated delivery is currently 2-3 weeks.
  • USA and Canada – postage starts from $17.95 AUD. Estimated delivery is currently 6-8 weeks.
  • UK and Ireland – postage starts from $17.95 AUD. Estimated delivery is currently 6-8 weeks.
  • Once shipped, a Sendle reference number will be received, where you will be able to track the progress of your delivery: Sendle Online Tracking

UPS Express Saver (via Interparcel)
Tracked premium international delivery method via the UPS courier network.

  • New Zealand – flat rate postage, $27.00 AUD. Estimated delivery is 3-5 business days.
  • USA, Canada, UK and Ireland – flat rate postage, $35.00 AUD. Estimated delivery is 5-15 business days.
  • Once shipped, an Interparcel reference number will be provided, where you will be able to track the progress of your delivery here: Interparcel Online Tracking

Free International Shipping
Free shipping applies for all international orders above $200.00, these parcels will be sent via Sendle.

If your country is not available, please contact us to request a shipping quote for your country and so we can check we are able to ship goods to your destination.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility and Celestial Closet is not liable for the payment of duties, customs fees or import fees. Celestial Closet will not falsify customs forms to avoid taxes and duties. Please check with your country’s customs office to determine what your additional costs will be prior to purchasing.

Important Information

Brooches and jewellery are packaged in sturdy cardboard shipping boxes for protection in transit, padded with acid-free tissue paper. The shipping box may be wrapped in recycled bubble wrap on the outside for additional protection. Packages are usually enclosed in a home compostable or biodegradeable shipping satchel. for protection from the weather.
Headpieces are packaged in a hat box to suit the size and shape of the item, and an outer shipping box, which may be recycled. We strive to re-use packaging where we can to minimise our environmental impact.

In-Stock Items
Orders for in-stock items are processed in the order that they are received, and will take between 5-10 business days to ship – all our packing, labelling and shipping is done by one person!

Pre-Order Items
Pre-order items will ship once production has been completed, in the order they are received. The estimated fulfilment time for pre-order items is 3-4 weeks. Pre-order items are clearly marked in the product description.
If an order contains one or more pre-order items, the entire order will be held until the pre-order items are ready for dispatch.

Please note:
Celestial Closet is not liable for any lost or stolen packages, or packages delayed in transit. We do our best to follow up with our delivery providers, in the event that a parcel is not received by the expected delivery date.

Please note that once an item has been dispatched we are unable to request redirection to another location, so please ensure your shipping address is entered correctly at checkout. Celestial Closet is not liable for an incorrect delivery address being supplied at the time of purchase. If a parcel is returned to Celestial Closet due to an incorrect address being supplied, the costs associated with correcting the address and re-shipping the item are the responsibility of the buyer.