Items are shipped from Melbourne, Australia. Orders will be shipped within 2 business days of purchase, from Monday-Friday. Orders are processed daily from Monday-Friday (excluding public holidays), in the order that they are received. Shipping times may increase during shop holiday periods or event trading periods. Shipping rates are calculated by weight and volume at checkout.
Celestial Closet is not liable for any lost or stolen packages, or packages delayed in transit.
Please note that once an item has been dispatched we are unable to request redirection to another location, so please ensure your shipping address is entered correctly at checkout. Celestial Closet is not liable for an incorrect delivery address being supplied at the time of purchase. If a parcel is returned to Celestial Closet due to an incorrect address, the costs associated with correcting the address and re-shipping the item are the responsibility of the buyer.
Within Australia, items are shipped via Australia Post with a tracking number which you will receive once your order has dispatched. A signature on delivery is required for all headpiece orders; please ensure there is someone present at the delivery address during business hours.
Shipping rates are based on the cubic weight at checkout. Australia Post charges domestic parcels by their cubic weight, so while a headpiece may be light, the dimensions of the piece may mean it needs to be shipped in a large box to ensure it is well protected during transit and arrives to you safely.
We currently offer international shipping to New Zealand, USA and Canada, and the UK. All international parcels are sent using a tracked shipping method. A signature on delivery is required; please ensure there is someone present at the delivery address during business hours.
If your country is not available, please contact us to request a shipping quote for your country and so we can check we are able to ship goods to your destination.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility and Celestial Closet is not liable for the payment of duties, customs fees or import fees. Please check with your country’s customs office to determine what your additional costs will be prior to purchasing.