Items are shipped from Melbourne, Australia. Orders will be shipped within 2 business days of purchase, from Monday-Friday. Orders are processed daily from Monday-Friday (excluding public holidays), in the order that they are received. Shipping times may increase during shop holiday periods or event trading periods. Shipping rates are calculated by weight and volume at checkout.
Celestial Closet is not liable for any lost or stolen packages, or packages delayed in transit.
Please note that once an item has been dispatched we are unable to request redirection to another location, so please ensure your shipping address is entered correctly at checkout. Celestial Closet is not liable for an incorrect delivery address being supplied at the time of purchase. If a parcel is returned to Celestial Closet due to an incorrect address, the costs associated with correcting the address and re-shipping the item are the responsibility of the buyer.
Within Australia, items are shipped via Australia Post with a tracking number which you will receive once your order has dispatched. A signature on delivery is required; please ensure there is someone present at the delivery address during business hours.
We offer the following postal rates:
- Jewellery and Accessory Shipping (under 500g) - Ideal for jewellery, pendants and smaller accessories such as hair combs. Items will be packaged in a gift bag or small box, depending on size and protected with bubble wrap.
Australia Post Standard with tracking number: $8.00 AUD - 2-12 business days, depending on location
- Medium Box Shipping - Flatter, lighter lace headpieces such as the Celestine or Libertine styles will be sent in a medium, strong shipping box wrapped in acid-free tissue paper for protection and padding.
Australia Post Standard with tracking number: $18.00 AUD - 2-12 business days, depending on location
- Large Box Shipping - Larger crowns and more delicate headpieces will be sent in a large, strong shipping box wrapped in acid-free tissue paper for protection and padding.
Australia Post Standard with tracking number: $25.00 AUD - 2-12 business days, depending on location
If Express Post is required for a headpiece within Australia, please contact us to request a postage quote before ordering. Postal rates for Express Post start at approximately $25.00-$35.00, depending on the destination.
Please contact us to request a quote for international shipping. Items will be shipped using the Australia Post International Standard service, including a tracking number. Delivery times may be between 2-12 weeks depending on your location.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and Celestial Closet is not liable for the payment of customs/import fees. Please check with your country's customs office to determine what your additional costs will be prior to purchasing.